Listening Matters

Dive deep into the heart of your client relationships with our specialised Listening Exercise service. We engage both current and past clients to gauge their sentiments, uncover their true needs, and explore their experiences with your agency.

This proactive approach not only strengthens relationships but also identifies potential opportunities for upselling, cross-selling, and innovative product development.

After thorough discussions and analysis, we compile our findings into a comprehensive Listening Report, providing you with actionable insights to strategically enhance your services and drive your agency's growth.

What you will gain?

• Trust and loyalty: Transform your interactions into lasting partnerships.

• De-risk client loses: Identify at-risk clients and strengthen those crucial relationships.

• Innovation: Identify new service and product offerings.

• Refine your marketing strategies: Ensure your GTM messaging and offering resonate with your audience.

• Pipeline acceleration: Secure renewals and discover new project opportunities.

• Customisation: We start by defining the specific insights you want to gather from your clients, customising questions to your strategic goals.

• Interviews: We conduct thorough, impartial interviews with a broad spectrum of clients, both current and past if applicable.

• Immediate feedback: You receive feedback after each interview, ensuring timely insights.

• Thematic analysis: We pinpoint major themes to focus your strategies and product development.

• Actionable reporting: You will receive a report combining qualitative insights and quantitative data, complete with tailored recommendations.