Combining the best of both worlds, the newly merged podcast, "Client Success Matters," offers a comprehensive view of the agency-client relationship from both sides of the table. Hosted by Jo Rogers, an expert with over two decades of experience in client services, this podcast is your essential guide to mastering client interactions and driving business growth. Each episode blends Jo's profound knowledge with conversations featuring subject matter experts and candid interviews with clients. You'll gain strategic, actionable advice to enhance client relationships, retain and grow your client base, and hear firsthand experiences and expectations from clients themselves. Whether you're looking to transform your client interactions or understand the client perspective better, "Client Success Insights" provides a treasure trove of practical, impactful strategies and invaluable insights.
‘Client Success Matters’ Podcast
Episode 15: Dealing with the Inevitable Burn Out
Episode 12: Education is massive for Footprint
Episode 9: The Clients Perspective - Joanne Chidwick
Episode 1: Why is client servicing important?
Episode 2: How to effectively onboard clients
Episode 16: The Importance of Financial Acumen
Episode 10: The Clients Perspective - Max Gordon, Tanium
Episode 3: How to build long lasting relationships with clients
Episode 17: Bridging the Client-Agency Divide
Episode 14: Mastering the Creative Brief
Episode 11: The Clients Perspective - James Kissell, Fujitsu
Episode 4: 6 key communication skills you need
Episode 5: It’s time to make space at the table
Episode 6: Do you know what your clients think about you?
Episode 7: The Clients Perspective - Jess White
Episode 8: Are you using referrals effectively to grow your agency?
Episode 13: The Clients Perspective - Carla Leighton, Fujitsu
Episode 18: Making Procurement your Ally
Episode 19: Scaling Smart: The Key to Sustainable Agency Growth