Combining the best of both worlds, the newly merged podcast, "Client Success Matters," offers a comprehensive view of the agency-client relationship from both sides of the table. Hosted by Jo Rogers, an expert with over two decades of experience in client services, this podcast is your essential guide to mastering client interactions and driving business growth. Each episode blends Jo's profound knowledge with conversations featuring subject matter experts and candid interviews with clients. You'll gain strategic, actionable advice to enhance client relationships, retain and grow your client base, and hear firsthand experiences and expectations from clients themselves. Whether you're looking to transform your client interactions or understand the client perspective better, "Client Success Insights" provides a treasure trove of practical, impactful strategies and invaluable insights.

‘Client Success Matters’ Podcast

Episode 15: Dealing with the Inevitable Burn Out

Episode 12: Education is massive for Footprint

Episode 9: The Clients Perspective - Joanne Chidwick

Episode 1: Why is client servicing important?

Episode 2: How to effectively onboard clients

Episode 10: The Clients Perspective - Max Gordon, Tanium

Episode 3: How to build long lasting relationships with clients

Episode 14: Mastering the Creative Brief

Episode 11: The Clients Perspective - James Kissell, Fujitsu

Episode 4: 6 key communication skills you need

Episode 5: It’s time to make space at the table

Episode 6: Do you know what your clients think about you?

Episode 7: The Clients Perspective - Jess White

Episode 8: Are you using referrals effectively to grow your agency?

Episode 13: The Clients Perspective - Carla Leighton, Fujitsu