Unlock Your Agency’s Potential: Comprehensive Success Audit for Transformative Growth
Your Agency Success Matters
I know things aren’t working like they should be but I don’t know what is going wrong?
The CS team seem willing, but there is a lack of accountability.
I feel like i’m always pulled into client issues.
The CS team lack commercial acumen and don’t grow their accounts.
No-one wants to pick up the phone to clients any more.
We are losing clients but our NPS shows that they are happy.
I am one client lose away from making redundancies.
The new business sale cycle is so long and I need to grow my agency now!
Recognise familiar challenges but unsure where the problem lies?
Our Agency Success Audit is designed for agencies experiencing inefficiencies and challenges they can't pinpoint. By conducting a thorough evaluation of your client servicing, team dynamics, and operational processes, we provide an insightful external perspective to identify the root causes and pave the way for significant improvement.
Gain clarity, create accountability, and enhance your agency's performance with a strategic roadmap tailored to drive success.
How does it work?
Comprehensive Reviews: Analyse existing NPS, customer satisfaction surveys, and employee feedback to gauge overall sentiment and satisfaction.
Staff Interviews: Conduct interviews with 5-10 staff members to understand their challenges and perspectives on client interactions.
Leadership Discussions: Interview senior leadership to understand strategic goals, perceived obstacles, and areas needing support.
Process Evaluation: Review documentation and workflows related to client lifecycle management to identify inefficiencies.
Service Offering Assessment: Examine the current product/service offerings to ensure they align with client needs and agency capabilities.
Actionable Roadmap Delivery: Compile findings and expert advice into a practical roadmap to guide your agency towards sustainable growth and success.
What will my agency gain?
Clear Understanding of Challenges: Identify specific areas where your agency is underperforming or could improve.
Enhanced Team Accountability: Develop strategies to increase accountability and effectiveness within your client services team.
Strategic Roadmap: Receive a detailed action plan outlining steps to address identified issues and leverage opportunities.
Improved Client Relationships: Discover ways to enhance client communication and service to boost satisfaction and retention.
Increased Operational Efficiency: Streamline processes across the agency to reduce bottlenecks and improve responsiveness.