Unlock Your Agency’s Potential: Comprehensive Success Audit for Transformative Growth

Your Agency Success Matters

I know things aren’t working like they should be but I don’t know what is going wrong?

The CS team seem willing, but there is a lack of accountability.

I feel like i’m always pulled into client issues.

The CS team lack commercial acumen and don’t grow their accounts.

No-one wants to pick up the phone to clients any more.

We are losing clients but our NPS shows that they are happy.

I am one client lose away from making redundancies.

The new business sale cycle is so long and I need to grow my agency now!

Imagine what it could do for your agency if you improve just 1% in multiple areas of your client experience?

Our Client Experience Audit is designed for agencies experiencing inefficiencies and challenges they can't pinpoint. By conducting a thorough evaluation of 4 key areas:

  • Attraction & Awareness

  • Onboarding & Engagement

  • Ongoing Relationship Management

  • Renewal, Growth, Offboarding

We provide an insightful external perspective to identify the root causes and pave the way for significant improvement.

Gain clarity, create accountability and enhance your agency's performance with a strategic roadmap tailored to drive success.

From just £2,000, uncover immediate wins and long term strategies to enhance your clients experience. Get in touch today!

How does it work?

Client Sentiment Analysis – Review existing NPS scores, customer satisfaction surveys and client feedback to assess overall sentiment and identify patterns in satisfaction or dissatisfaction.

Internal Perspectives – Conduct internal interviews with team members across Client Services, Delivery and Creative teams to uncover internal challenges, strengths, and gaps in delivering a seamless client experience.

Leadership Alignment – Engage senior leadership to understand strategic goals, client retention priorities and perceived challenges in delivering exceptional client service.

Touchpoint & Process Evaluation – Audit key client interactions, including onboarding, briefing, reporting and ongoing communication, to identify friction points and opportunities for improvement.

Value & Service Alignment – Assess whether current service offerings and ways of working align with client needs, expectations, and long-term growth potential.

Client Experience Roadmap – Deliver a clear, actionable roadmap with prioritised recommendations to enhance client satisfaction, strengthen relationships, and drive retention and growth.

What will my agency gain?

Pinpoint Areas for Improvement – Gain a clear understanding of the key friction points in your client experience, from communication gaps to service inefficiencies.

Stronger Team Accountability & Alignment – Equip your client services team with the insights and strategies needed to take ownership of client relationships and elevate service quality.

Actionable Roadmap for Growth – Receive a tailored plan with practical steps to enhance client satisfaction, streamline operations, and drive retention and referrals.

Strengthened Client Relationships – Identify ways to build deeper trust, improve communication, and proactively meet client needs to create long-term partnerships.

Optimised Processes for Better Efficiency – Refine workflows and service delivery to eliminate bottlenecks, improve responsiveness and create a more seamless client journey.